GO FAN FREQUENTLY ASKED QUESTIONS

EMAIL: service@gofan.co

Phone Support: 678-679-7676

HOW WILL I RECEIVE MY TICKETS?

 You will receive a confirmation email upon purchase with a "view tickets" button to access your tickets.

You will receive a similar email one hour prior to the start of the event with the same "view tickets" button.

WHERE CAN I FIND MY TICKETS AFTER PURCHASE?

You can login to your GoFan account and click "my tickets."

 Locate your confirmation email and select "view tickets."

I DON'T HAVE A SMARTPHONE, BUT I WANT TO PURCHASE  TICKETS TO A MOBILE ONLY EVENT.

Mobile only tickets must be presented on a smartphone for entry into the event.

 Unfortunately, if you do not have a smartphone to access your tickets,

you will not be able to use GoFan for this particular event.

 You can always forward our confirmation email to another person you

may be arriving with and access your tickets on their smartphone.

CAN I PRINT MY TICKETS?

Tickets are "mobile only" which means you will need to present your

tickets on a smartphone at the gate of the event for entry.

HOW DO I SHARE MY TICKETS?

Forward your ticket confirmation email.

I INPUT MY EMAIL ADDRESS INCORRECTLY, IS THERE A WAY TO EDIT MY INFORMATION?

Unfortunately, you cannot change your account information once it is created.

 Call our fan support team who will be able to resend your confirmation email to the correct address.

For future purchases, build a new account using the correct email address.

I DID NOT RECEIVE MY CONFIRMATION EMAIL, WHERE CAN I FIND IT?

Sometimes, a spam filter will catch our confirmation email – the sender is service@gofan.co

 If you are unable to locate the email, our fan support team has the ability to resend your confirmation.

WHAT IS NEEDED AT THE TICKET GATE?

 All you need to bring is the tickets on your smartphone that you purchased.

 As a reminder, mobile only tickets cannot be printed; you must present your tickets on a smartphone for entry.

I ACCIDENTALLY REDEEMED MY TICKET – WHAT CAN I DO?

 Your ticket is not gone, it can be found on the "redeemed tickets" tab in your account.

 There is a timestamp noting when the ticket was redeemed; if prior to the event, most schools will understand and allow you entry into the event.

I AM UNABLE TO USE MY TICKET(S) – CAN I HAVE A REFUND?

 Unfortunately, gofan has a no refund policy. Please reach out to our fan

support team with any questions.